Troubleshooting

I'm not seeing any emails in Leave Me Alone

Sometimes the scan can get stuck. This can usually be resolved by restarting the scan, you can do this by visiting your profile settings here, scrolling to the bottom, and clicking the button "Clear Local Emails". Now when you go back to the mail list page it should restart the scan and hopefully it work this time!

I'm seeing a lot of failed unsubscribes

Sometimes when we try and unsubscribe you we might get a response that requires logging in or following extra steps.

If we reach a screen like this that we don't know how to deal with then we show you a notification (that maybe you might have missed). You can spot a failed unsubscribe in the mail list as it looks like this;

Click the 'Unsub failed' button to see more details

If you click on those notifications then you can see how the unsubscribe failed, and easily fix it manually. You are not charged any credits when this happens. You can also filter the mail list by 'failed' to see all failed unsubscribes like this;

Use the "failed" filter to see all failed unsubscribes

I'm still getting emails from senders I unsubscribed from

Sometimes this can happen on the occasions where we failed to unsubscribe you.

For example when we try and unsubscribe you we might sometimes get a response like this, which requires further input.

Unsubscribe form that requires additional manual input

If we reach a screen like this that we don't know how to deal with then we show you a notification (that maybe you might have missed). You can spot a failed unsubscribe in the mail list as it looks like this;

Click the 'Unsub failed' button to see more details

If you click on those notifications then you can see how the unsubscribe failed, and easily fix it manually. You are not charged any credits when this happens.

If you don't think this is right then it's also possible that the mailing list we unsubscribed you from is not following the rules correctly and even though you have unsubscribed they are still sending you emails.

Some emails in my Inbox are missing in Leave Me Alone

Sometimes we might not identify a subscription email in your inbox and it won't show up in the Leave Me Alone mail list.

The best way for us to investigate why we're missing some of your subscriptions is to add 1-2 of the emails we aren't finding to this form. We'll figure out what's happening and let you know when we find a solution.